Shipping Policy

πŸ“„ Shipping Policy – Velvella Store

Effective Date: September 17, 2025

At Velvella Store, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below to understand how we process and deliver your purchases.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Times

  • Standard Shipping: 7–15 business days (depending on destination).

  • Express Shipping: 3–7 business days (if available at checkout).

  • Shipping rates are calculated at checkout based on your location and chosen method.

Note: Delivery times are estimates and may be affected by customs delays, holidays, or unforeseen courier issues.

3. International Shipping

We proudly ship worldwide. Please note:

  • International orders may be subject to customs duties, taxes, or import fees.

  • These charges are the responsibility of the customer and are not included in our product or shipping prices.

4. Order Tracking

Once shipped, you will receive a tracking number by email. You can track your order directly through the courier’s website.

5. Lost or Delayed Packages

  • Velvella Store is not responsible for delays caused by the courier, customs, or natural events.

  • If your order is significantly delayed or lost, please contact us, and we will assist in resolving the issue.

6. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

7. Contact Us

For any questions about shipping, contact us at:

πŸ“§ velvellabeauty@outlook.comΒ