Refund Policy

πŸ“„ Refund & Return Policy – Velvella Store

Effective Date: September 17, 2025

At Velvella Store, we want you to be fully satisfied with your purchase. If you are not completely happy, you may be eligible for a return or refund under the conditions below.

1. Returns

  • You may return items within 30 days of delivery.

  • To be eligible, items must be unused, unworn, and in original packaging with tags attached.

  • Proof of purchase (receipt or order number) is required.

2. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including:

  • Skincare and beauty products (if opened or used)

  • Earrings and intimate apparel (lingerie, swimwear)

  • Gift cards

  • Sale or clearance items

3. Refunds

  • Once your return is received and inspected, we will notify you by email.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at velvellabeauty@outlook.comΒ 

5. Shipping for Returns

  • Customers are responsible for return shipping costs (unless the item was defective or incorrect).

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Contact Us

For questions about returns or refunds, contact us at:

πŸ“§ support:velvellabeauty@outlook.comΒ